Manchester Memorial Hospital | Healthy Connections | Winter 2016

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MMH receives
national
recognition
Manchester Memorial Hospital
has been recognized by iVan-
tage Health Analytics and the
National Organization of State
Office of Rural Health for overall
excellence in Outcomes, reflect-
ing top quartile performance
among all acute care hospitals in
the nation.
M ANCHESTER MEMORIAL
HOSPITAL (MMH) has intro-
duced a new room service initia-
tive for inpatient dining throughout the day.
The room service model has shown that
patients tend to eat better in the hospital
when they select their own meals right before
eating, depending on how they feel. It also
allows for fresher food that is made to order.
Orders are taken from 6:30 a.m. to 6:30 p.m.
and are delivered within 45 minutes.
“The room service concept allows patients
and their care teams to have more control
over when meals are served,” said Kellie
Gray, Dietitian at MMH. “It gives patients
the opportunity to time their meals similar
to when they eat at home, which helps keep
their medications on schedule. Patients can
also schedule their meals around different
tests and procedures, without missing meals
or eating cold food when they return to their
room.”
Patients order from a restaurant-style
menu, based on their dietary modifications,
and then place their orders by phone before
each meal. If patients are not able to make
the calls, dietary ambassadors will visit the
patient’s room and help the patients place
their order.
The new dining project includes kitchen
renovations and technology to support the
meal program, along with training for all
the employees who will assist with meal
ordering, food preparation, meal delivery
and tray pick-up.
“When we made the decision to move to
a new meal delivery system, we chose room
service for inpatient dining for many
reasons,” said Eric Lunde, Chief Operating
Officer at MMH. “While the model costs
more for renovations and equipment, costs
are offset by reducing food waste and
food-related supplies. Patients are able to
order what they want to eat, when they
want to eat it. This leads to a higher level of
patient satisfaction—a benefit to the
patients, their families and their care
teams.”
Save the Children donates reading corners
Save the Children (STC) has donated two reading corners to Manchester Memorial Hospital
(MMH), placed in the Emergency Department waiting area on the first floor and in the wait-
ing area located on the third floor outside of the obstetrics wing.
“MMH is committed to the community and recognizes that
literacy is important in daily lives,” said Deann Allen, Memorial
Hospital Foundation Director. “We could not be more excited to
accept this gift from Save the Children.”
There is a parallel effort between MMH and STC to
reach out to the community and offer resources that
will improve the lives of our children. These reading
corners are a quintessential example of that effort.
Hospital news
For more information, please
call (606) 598-1095 or visit
The Memorial Hospital Foundation’s fifth annual gala, on September 24,
raised money for the Manchester Memorial Hospital obstetrics (OB) unit
renovation project, called Labor of Love. The theme this year, All Stars,
encouraged everyone to dress in their favorite team’s shirts and jerseys.
Ian Sink, DO, a physician at WillowbrookWomen’s Center, was among
the speakers who expressed the importance of OB renovation at the hospi-
tal and what the hospital means to this community.
2 Manchester Memorial Hospital • Winter 2016
MMH now offers
room service
A Labor of Love
All-Star gala benefits Manchester Memorial Hospital’s OB unit